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Every AEMBR candle is hand-poured in small batches using clean, thoughtfully selected ingredients. We stand behind the quality of our wax and wicks with a one-year burn guarantee.

If your candle demonstrates a confirmed defect in the wax or wick, we will gladly replace it.

Covered issues may include:

• Significant wax sinkholes
• Persistent tunneling despite proper burn care
• Wicks that will not remain lit after correct trimming
• Abnormal burn performance due to wax or wick defect

To qualify for a replacement, candles must be burned according to our care guidelines:

• The first burn must last 2–3 hours, allowing the wax to melt fully to the edge of the vessel.
• Wicks should be trimmed to 1/8–1/4" before each burn.
• Candles should be burned on a level surface and away from drafts.

Replacement requests for tunneling will be reviewed once at least 75% of the candle has been burned in accordance with these instructions.

Please note: approximately ½" of wax will remain at the bottom of the vessel at the end of its life. This is intentional and ensures safe performance. It is not considered a defect.

To begin a claim, please email our Customer Happiness Team at [insert email] with your order number, a brief description of the issue, and clear photos.

We review each case thoughtfully and stand behind the craftsmanship of every candle we create.