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Good Vibes Luxury Charity Candle by AEMBR
Shipping & Delivery
Returns & Exchanges

Payments & Security

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept Apple Pay, Google Pay, PayPal as well as many interest-free installment providers, including Shop Pay (Affirm), Sezzle and Afterpay.

Shipping & Delivery

Domestic shipping can take up to 2 business days.

International shipping could take up to 5-14 business days.

During global supply chain peak periods, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for domestic orders above $99. Check the cart to see the current deal on free shipping.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Guarantee

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 14 days of noticing any defects.

It does not cover damage, improper use, or other issues that are not attributable to a manufacturer defect.

We tend to overpackage our items (all plastic-free!) but occasionally carriers do mess up. But don't fear! We guarantee you'll get the item(s) you paid for in intact condition, or your money back. We'll try to replace in-stock items, so please file your damaged or defective claim here for easy self-service.

If you need assistance, send us an email to help@aembr.co (please do not DM us about this as it's easy for us to lose track of this information).

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within 14 days after the purchase is made. Refunds cannot be requested until the order is delivered.

In the case when the product and packaging are unused and undamaged, you are eligible for a full refund - provided that re:do free returns & exchanges was opted in during checkout.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order doesn't include (opted-out) re:do, you may still return or exchange items within the 14 day period, but return shipping costs will be paid for by the customer, and a 10% restocking fee applies.

When an order includes re:do, the cost of the return shipping is handled by AEMBR. There are no restocking fees with re:do protected returns, and you can exchange or ask for a full refund.