AEMBR's VIP Treatment with Onward
Protected
When you opt in to Onward's AEMBR VIP protection, your purchase is protected from damage, loss, theft, and even being held up in transit.
5% Cash Back
Your package protection earns you 5% in cashback, redeemable to spend at AEMBR with a coupon code that is mailed to you after your order is fulfilled. You'll always earn more in cash back than the package protection costs, making it a win-win for you.
Worry Free Guarantee
Resolutions in under an hour from the time the claim is filed. Zero hassle. With VIP package protection, your purchase is guaranteed with our 90-day satisfaction guarantee. Don't love it? You'll get your money back (even if there's nothing wrong with the product).
Protected
When you opt in to Onward's AEMBR VIP protection, your purchase is protected from damage, loss, theft, and even being held up in transit.
5% Cash Back
Your package protection earns you 5% in cashback, redeemable to spend at AEMBR with a coupon code that is mailed to you after your order is fulfilled. You'll always earn more in cash back than the package protection costs, making it a win-win for you.
Worry Free Guarantee
Resolutions in under an hour from the time the claim is filed. Zero hassle. With VIP package protection, your purchase is guaranteed with our 90-day satisfaction guarantee. Don't love it? You'll get your money back (even if there's nothing wrong with the product).
Frequently Asked Questions
What is Onward VIP Protection+?
We’ve partnered with Onward to provide our customers with carbon neutral shipping protection and our 90-day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have 90 days after your purchase to trial your AEMBR products. If you are dissatisfied with your AEMBR products, Onward will work with us to make it right or refund your purchase.
If you choose to waive Onward shipping protection and your package is damaged or lost in transit, you can reach out to us for help. We will do our best to assist, although we cannot guarantee that we’ll be able to recover your package once it is passed off to our shipping partner.
How does Onward work?
Onward is an on-demand concierge service that covers our customers in the event they have shipping or product issues. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.
How do I file a claim?
You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.
Who does Onward partner with to make shipments carbon neutral?
Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.
How Much Time Do I Have To File A Claim?
The time to file a claim varies by the reason for the claim.
- Stuck in transit claims domestic must be filled after 5 days of no update from the shipper (Must be filed within 30 days from the last checkpoint)
- Stolen Claim must be put in 15 days after the package was marked as delivered.
- Lost Items / Damaged Items must be put in 15 days after the package was marked as delivered.
- Satisfaction Guarantee - This is when the customer has received the order but is not satisfied with it, they have up to 90 days to file a claim for the reason of unsatisfaction.
- If the customer had entered a wrong address at the time of checkout, Onward will not be eligible to file a claim.
What happens if my replacement order through Onward also gets lost, stolen or damaged?
Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.
