customer assistance &
We've upgraded our frequently asked questions to include helpful articles & live chat assistance. Please visit our new Helpdesk below:
We use a coconut apricot blend, which is the most luxurious wax on the market. Our wax is vegan, gluten-free, toxin-free, paraben-free, phthalate-free, comes from renewable sources, and is made right here in the United States. It is also made up entirely of FDA approved waxes. When the candle wick is trimmed and burned properly, the candle burns cleanly, and without soot.
In contrast, soy wax touted by many other clean candle makers and brands is not only a cheaper product but also an inferior one (in our opinion!) as it leaves an ugly appearance after each burn, can sinkhole & crater, and many times the manufacturing process for soy wax is actually MORE harmful to the environment (uses heavy petrochemicals). Learn more here.
We make all of our candles in our flagship studio in the USA! We are based out of Houston, Texas. Even the organic wax and the certified clean fragrance we develop is manufactured in America.
Great question! Many folks don't know that how you burn your candle is just as important as WHAT goes into your candle's creation. Trim wooden wicks to 5mm (1/4") prior to each burn.
Don't place them near drafts, open windows, or where heating/cooling vents blow air onto the candle. Allow 2-3 hours per burn to allow wax to melt completely to the edges of the vessel before extinguishing. Never burn a candle longer than 5 hours.
Never leave a candle unattended, and keep it away from children, pets, and drafts. Failure to burn candles properly is a fire hazard risk. It's just not worth it!
The short answer is yes! Wherever possible, and when it's safe to do so, we use essential oils to convey the true and authentic scent notes we're looking for. We also use clean synthetic compounds (phthalate-free and paraben-free) when using the EO would be bad for the environment or unsafe to use in a candle, harmful to pets and kids, etc. Because testing for pet-safety is beyond our scope, we always recommend keeping products away from pets & children to avoid accidental ingestion.
We ONLY use clean fragrance oil compounds that are certified free of those nasty additives. With regards to essential oil composition, when they are present, we'll put them in the description of the product page!
Make sure your wick is trimmed to 3/16”-1/4” before lighting. If the wick is too long, the wax will not pull up the wick and the wick will extinguish.
Like a traditional cotton wick, wood wicks do require a little attention before each burn (perhaps even more than cotton wicks). Be sure to gently snap off the ash or top of the burned section along the top edge and then light as usual.
If when burning the candle for long period of time you notice your flame getting too low, it may be necessary to extinguish the flame and when cool tap off any excess ash or burnt wood along the top of the wick. The flame will return to its proper height.
Be careful to not let any debris from the wick (or anything else!) fall into the candle.
Allow the candle to get a full melt pool (all the way to the edges of the container) each time you burn the candle (typically 2-4 hours) this is especially important during the first time you burn it. This prevent the candle from tunneling and ensures the candle burns evenly and you get the most from your candle.
Do not burn any candle for longer than 4 hours at a time.
Follow all candle safety guidelines.
We tend to overpackage our items (all plastic-free!) but occasionally carriers do mess up. But don't fear! We guarantee you'll get the item(s) you paid for in intact condition, or your money back. We'll try to replace in-stock items, so please email us the following:
• your name, address & order number
• a photo of the damaged item up close
• a photo of the box, showing all packaging used to protect the item
• a photo of the shipping label on the box
If you need assistance, send us an email to email@example.com (please do not DM us about this as it's easy to lose track of this information).
We completely get it, we change our minds too! While we wish could, once an order is placed, regretfully we are unable to alter or cancel it. We hope to have a cancellation window one day in the future.
Unfortunately due to Shopify-wide limitations, we are unable to retroactively apply coupons to your order once it has been placed. We recommend saving it for future use.
Yes! CLICK HERE Sometimes we forget to get that special someone a gift and realize it at the last minute! We've got you covered. ÆMBR gift cards are delivered digitally and are sold in denominations of $30 to $240.
Enter the recipient's email at checkout (not your own) and it will be delivered immediately to their email.
If you would like to send the gift card yourself, at a later time, enter your own email at checkout then forward to your loved one, friend, co-worker etc. whenever you'd like to do so!
**We do not offer physical gift cards.
Shipping, Returns & Exchanges
We offer low-cost, flat-rate shipping domestic and international, and domestic shipping is free on orders over $99 within the continental United States.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Taxes and duties are not collected and thus are the responsibility of the customer.
We ship internationally to most destinations! Some places may be excluded due to regulatory issues or world conflict. Please allow sometimes up to 4-5 weeks to receive items that are shipped furthest from the United States (for example, Australia). Please note customs is beyond our little shop's control, and we are not responsible for products that are held up with customs (which can be weeks to months at a time according to other small chandleries).
Do to the handmade, limited-edition nature of each item, we do not offer returns or exchanges on our products. We do guarantee that you'll receive the item you ordered, in intact condition, or we'll replace it or your money back. We also offer samples which we sell at cost for you to be able to test scents out prior to purchasing them.
View our full refund policy here.