FAQ
When it comes to ordering online, we know you have questions (because you're a smart cookie 🍪!). Below, please find a list of commonly asked questions and their answers.
Orders
Below are some of are common questions about orders
The short answer: super fast! We ship Monday thru Friday, and our same-day fulfillment shipping cutoff time is 12pm CT. Our average transit time is 2-4 business days within the domestic USA.
We completely get it, we change our minds too! While we wish could, once an order is placed, regretfully we are unable to alter or cancel it. We hope to have a cancellation window one day in the future.
Unfortunately due to Shopify-wide limitations, we are unable to retroactively apply coupons to your order once it has been placed. If your order has not been fulfilled yet we can make an attempt to cancel the order and you may place a new order but please note that inventory is not guaranteed. We recommend saving it for future use.
Yes! CLICK HERE(link opens in new tab/window) Sometimes we forget to get that special someone a gift and realize it at the last minute! We've got you covered. ÆMBR gift cards are delivered digitally and are sold in denominations of $30 to $240.
Enter the recipient's email at checkout (not your own) and it will be delivered immediately to their email.
If you would like to send the gift card yourself, at a later time, enter your own email at checkout then forward to your loved one, friend, co-worker etc. whenever you'd like to do so!
**We do not offer physical gift cards.
Yes, we offer wholesale with low minimums and few restrictions. Check out our wholesale options on Faire!
Alternatively, if something you want isn't in stock, we can make it for you on-demand! Email us to inquire about our wholesale options and pricing: help@aembr.co
We tend to overpackage our items (all plastic-free!) but occasionally carriers do mess up. But don't fear! We guarantee you'll get the item(s) you paid for in intact condition, or your money back. We'll try to replace in-stock items, so please file your damaged or defective claim here for easy self-service.
If you need assistance, send us an email to help@aembr.co (please do not DM us about this as it's easy for us to lose track of this information).
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
We offer low-cost, flat-rate shipping domestic and to Canada, and domestic shipping is free on orders over $99 within the continental United States!
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable.
We do! We currently ship to the United States and Canada, European Union, Australia and New Zealand! We hope to open up international shipping to even more countries throughout 2024 and beyond. We are so happy to make AEMBR's clean luxury even more accessible to our international clients.
We offer 14 day returns and exchanges on unopened merchandise. We also offer samples which we sell at cost for you to be able to test scents out prior to purchasing them.
View our full refund policy here.
Products
Below are some common questions about our products
We use a coconut apricot blend, which is the most luxurious wax on the market. Our wax is vegan, gluten-free, toxin-free, paraben-free, phthalate-free, comes from renewable sources, and is made right here in the United States. It is also made up entirely of FDA approved waxes. When the candle wick is trimmed and burned properly, the candle burns cleanly, and without soot.
In contrast, soy wax touted by many other clean candle makers and brands is not only a cheaper product but also an inferior one (in our opinion!) as it leaves an ugly appearance after each burn, can sinkhole & crater, and many times the manufacturing process for soy wax is actually MORE harmful to the environment (uses heavy petrochemicals). Learn more here.
We make all of our candles in-house, in our flagship studio in the USA! We are based out of Houston, Texas. Even the organic wax and the certified clean custom blended fragrance we develop is manufactured in America.
Indeed you can! For a list of our current stockists and retailers, please visit our Stockists page. Better yet, ask your favorite store to stock our products!
Great question! Many folks don't know that how you burn your candle is just as important as WHAT goes into your candle's creation. Trim wooden wicks to 5mm (1/4") prior to each burn.
Don't place them near drafts, open windows, or where heating/cooling vents blow air onto the candle. Allow 2-3 hours per burn to allow wax to melt completely to the edges of the vessel before extinguishing. Never burn a candle longer than 5 hours.
Never leave a candle unattended, and keep it away from children, pets, and drafts. Failure to burn candles properly is a fire hazard risk. It's just not worth it!
Yes! We use natural essential oils to fragrance our candles. With regards to pet safety, always keep flames away from pets and children. While our ingredients are all family-safe and pet-safe, we always recommend keeping products away from pets & children to avoid accidental ingestion.
Make sure your wick is trimmed to 3/16”-1/4” before lighting. If the wick is too long, the wax will not pull up the wick and the wick will extinguish.
Like a traditional cotton wick, wood wicks do require a little attention before each burn (perhaps even more than cotton wicks). Be sure to gently snap off the ash or top of the burned section along the top edge and then light as usual.
If when burning the candle for long period of time you notice your flame getting too low, it may be necessary to extinguish the flame and when cool tap off any excess ash or burnt wood along the top of the wick. The flame will return to its proper height.
Be careful to not let any debris from the wick (or anything else!) fall into the candle.
Allow the candle to get a full melt pool (all the way to the edges of the container) each time you burn the candle (typically 2-4 hours) this is especially important during the first time you burn it. This prevent the candle from tunneling and ensures the candle burns evenly and you get the most from your candle.
Do not burn any candle for longer than 4 hours at a time.
Follow all candle safety guidelines.