FAQ

So many things! We're phthalate-free, carcinogen-free, mutagen-free, paraben-free, sulfate-free, and phosphate-free to name a few reasons. We're also vegan, and pet-safe and family-friendly!

Candles (& other fragranced products) have long been a staple in homes, not just for their warm light but for their ability to fill a room with delightful fragrances. At AEMBR, we understand the importance of ensuring that this sensory experience is not only luxurious but also safe and sustainable. That's why our candles are crafted using a blend of essential oils and clean synthetic compounds. Learn more about what's in our fragrances >>

Phthalates (pronounced THAL-ates) are chemicals commonly used in scented products to enhance fragrance throw and prolong scent longevity. Parabens, on the other hand, are preservatives added to home scents to prolong their shelf life. Unfortunately, both phthalates and parabens have become prevalent in the market, raising concerns about their impact on our health. Read more >>

To ensure a smooth shopping experience during our busiest time of year, please review our sale policies below:

• Final Sale: All sale orders are considered final. We’re unable to modify sale orders (items or shipping addresses) once they’re placed, and we cannot accept returns, cancellations, exchanges, or refunds for these items.
• Pricing Policy: Sale discounts apply only to new orders placed during the sale period. We’re unable to offer price adjustments on prior purchases.
• Processing Time: Due to high order volumes, our processing time may take 4-14 days before your order is shipped. This timeframe does not include carrier transit time. Thank you for your patience as our small team works hard to fulfill your order.
• Discount Codes: Only one discount code can be applied per order. If you’d like to use a different code, please place a separate order.
• Order Adjustments: To prevent delays, we may adjust orders as needed. In case of any adjustments:

For any questions, feel free to reach out to us at help@aembr.co.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, Discover, Diners Club, and American Express.

We also accept Apple Pay, Google Pay, PayPal, Venmo as well as many interest-free installment providers, including Shop Pay (Affirm), Klarna, Sezzle and Afterpay.

Excluding any final-sale items, you can return unused products in new, saleable condition to AEMBR. Refunds can be provided on eligible items/orders, less the non-refundable merchant processing fee (3%), which is a pass-through charge to the payment processors.

Orders with our VIP+ Protection in partnership with Onward are eligible for free returns & exchanges, and an extended 90 day satisfaction guarantee.

For full terms & conditions, see our policy here.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Domestic shipping can take up to 5 business days.

International shipping could take up to 5-8 business days.

During global supply chain peak periods, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout. Domestic shipping within the contiguous US is free on orders over $60.

Here are the full details of our Shipping Policy.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Duties and import duties are now completely covered by AEMBR - so the price you see is the price you pay with no surprise charges.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 30 days of noticing any defects.

It does not cover damage, improper use, or other issues that are not attributable to a manufacturer defect.

To file a warranty claim, click here.

For more information about our Onward guarantee, click here.

We tend to overpackage our items (all plastic-free!) but occasionally carriers do mess up. But don't fear! We guarantee you'll get the item(s) you paid for in intact condition, or your money back. We'll try to replace in-stock items, so please file your damaged or defective claim here for easy self-service.

If you need assistance, send us an email to help@aembr.co (please do not DM us about this as it's easy for us to lose track of this information).

Yes, we offer full and partial refunds, subject to a 5% restocking fee. To avoid the restocking fee, please select an exchange or store credit option during the process of applying for a return.

Please enquire for more information about our Refund policy.

A refund request can be submitted within 30 days after the purchase is made. Refunds cannot be requested until the order is delivered.

To return an item, please head to the returns center. If filing a claim against our satisfaction guarantee (valid on VIP+ orders), please do so here.

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