Creating a peaceful home is at the heart of everything we do. It felt important to make the buying and gifting experience feel just as calm and predictable. This is why we have moved from our old percentage-based package protection to a new flat-rate option that is our most economical choice ever.
It keeps things effortless, clear, and steady. No surprises at checkout. One small fee that covers more than before.
And yes, it now includes free returns, even on final sale items. Peace of mind should be part of every order.
Why we made the switch
Our previous system calculated a fee based on your order total. Larger purchases often meant higher protection costs. While it worked, it did not fully match our promise to keep your shopping experience as gentle and stress free as possible.
A flat rate feels fair, simple, and easy to understand. One choice. One cost. More value.
What the new flat-rate protection includes
Free return shipping
If you need to send something back, your return label is covered. Even final sale items can be returned when this option is added. Refunds follow our normal return policy, but your shipping is fully covered.
Package protection
Your order is protected from loss, damage, or theft while in transit or after delivery. If something goes wrong, we are here for you.
Quick self-service claims
You can file a claim through a simple online portal. Most claims are reviewed within one to two business days, which means you receive support without delay.
How it works
You will see the optional flat-rate protection during checkout. Add it if you prefer the extra peace of mind. You can choose not to add it, although in that case return shipping costs are your responsibility.
Either way, we are always here to help.
Our goal is a truly worry free experience
We put great care into creating clean and safe scents that help your home feel calm. Return logistics or package concerns should never interrupt that feeling.
This update reflects our commitment to clarity, support, and simple solutions that make your experience with us feel thoughtful from start to finish.
A little luxury should always feel easy.
